FAQ
How do I receive a Chatime Purple Pocket?
Purchase any two large sized Chatime drinks and receive a Chatime Purple Pocket! Drinks redeemed with points or vouchers are excluded.
Is this promotion valid at all Chatime stores across Canada?
No, this promotion is valid only at Chatime Ontario and select Chatime British Columbia stores. For a complete list of participating stores, please visit https://chatime.ca/locations/.
Can I redeem drinks with my Chatime Loyalty points and receive a Purple Pocket?
No, drinks redeemed with points or vouchers are excluded.
Can I receive a Chatime Purple Pocket if I order drinks from a delivery platform?
Absolutely! You can receive a Chatime Purple Pocket when you purchase any two large sized Chatime drinks in-store or for delivery.
What BT21 prizes can I win?
There are so many prizes available to be won when you join us for our Lunar New Year campaign! Head to https://chatime.ca/lunarnewyear22/ for more information on all the available prizes.
How can I win a BT21 prize?
You can only win a BT21 prize through our Chatime Societea mobile app and enter the unique promo code found on the BT21 card, which is included in every purple pocket. You must download the app, tap the floating BT21 icon, and enter the 13 digit promo code (no spaces) for a chance to win.
Are the BT21 prizes only found in certain drink orders? How are the prizes distributed?
Our prizes are randomly distributed across all drink orders and drink sizes and across all Ontario and select British Columbia stores, so you have the same amount of chance as any others to win prizes!
How do I download the Societea app?
You can download it on the App Store/Google Play store.
How do I redeem the BT21 prizes?
If you win a BT21 prize, you will receive a digital prize voucher and it will be added to your saved vouchers on the mobile app. It will prompt you to email loyalty@chatime.ca no later than March 31, 2022. A representative from Chatime
Head Office will then contact the winner directly through email and arrange for you to pick up your prize at a Chatime location in Ontario or British Columbia. You must present your digital prize voucher saved on your Chatime Societea account to Chatime staff to verify eligibility.
How long do I have to claim the BT21 prizes?
To be eligible, prizes must be redeemed by March 31, 2022.
How long do I have to redeem the Chatime coupons?
The Chatime Lunar New Year coupons can only be used in-store and expire on June 30, 2022.
Where can the Chatime coupons be used?
The Chatime coupons can be used at all Chatime Ontario locations including Chatime Express and Bake Code stores, and select Chatime British Columbia locations. The coupons cannot be used at Chatime University of Waterloo, Chatime Innovation Bar, or Atealier by Chatime locations. For a complete list of participating stores, please visit https://chatime.ca/locations/.
Can I get a Chatime Purple Pocket with no purchase necessary?
Absolutely! Simply mail us your name and full mailing address to:
Chatime Head Office
130 South Town Centre Blvd
Markham, ON
L6G 1B8
We will mail you a Purple Pocket to the mailing address you provide us.
Chatime Head Office
130 South Town Centre Blvd
Markham, ON
L6G 1B8
We will mail you a Purple Pocket to the mailing address you provide us.