FAQ
How do I receive a Chatime Purple Pocket?
Purchase any two Chatime drinks and receive a Chatime Purple Pocket! Drinks redeemed with points or vouchers are excluded.
Is this promotion valid at all Chatime stores across Canada?
No, this promotion is valid only at Chatime Ontario and select Chatime British Columbia stores.
Can I redeem drinks with my Chatime Loyalty points and receive a Purple Pocket?
No, drinks redeemed with points or vouchers are excluded.
Can I receive a Chatime Purple Pocket if I order drinks from a delivery platform?
Absolutely! You can receive a Chatime Purple Pocket when you purchase any two Chatime drinks in-store or for delivery.
What grand prizes can I win?
There are so many prizes available to be won when you join us for our Lunar New Year campaign! Head to https://chatime.ca/lunarnewyear21/ for more information on all the available prizes.
How can I win a grand prize?
You can only win a grand prize through our new Societea mobile app and enter the unique promo code found on the special insert, which is included in every purple pocket. You must download the app, sign-up, and enter the 15 digit promo code on the vouchers section in the app for a chance to win.
Are grand prizes only found in certain drink orders? How are the prizes distributed?
Our prizes are randomly distributed across all drink orders and drink sizes and across all Ontario and British Columbia stores, so you have the same amount of chance as any others to win prizes!
How do I download the Societea app?
You can scan the QR code found on the insert or download it on the App Store/Google Play store.
How do I redeem the grand prizes?
If you win a special grand prize, you will receive a digital prize voucher and it will be added to your saved vouchers on the mobile app. It will prompt you to complete and
submit an online contact form which will be sent to Chatime Head Office. A representative from Chatime Head Office will then contact the winner directly through email.
How long do I have to claim the grand prizes?
To be eligible, prizes must be redeemed by April 30, 2021.
How long do I have to redeem the Chatime coupons?
The Chatime Lunar New Year coupons can only be used in-store and expire on December 31, 2021.
Where can the Chatime coupons be used?
The Chatime coupons can be used at all Chatime Ontario locations including Chatime Express and Bake Code stores, and Chatime British Columbia locations. The coupons cannot be used at Chatime University of Waterloo, Chatime Innovation Bar, or Atealier by Chatime locations.
Can I get a Chatime Purple Pocket with no purchase necessary?
Absolutely! Simply mail us your name and full mailing address to:
Chatime Head Office
115-60 Scarsdale Road
North York, ON
M3B 2R7
We will mail you a Purple Pocket to the mailing address you provide us.
Chatime Head Office
115-60 Scarsdale Road
North York, ON
M3B 2R7
We will mail you a Purple Pocket to the mailing address you provide us.
How can I receive a free LANEIGE sample?
You can receive one free LANEIGE sample along with every one purple pocket when you purchase 2 Chatime drinks, only while supplies last.
How can I receive a free Lunar New Year reusable cup holder?
You can receive a free cup holder along with a purple pocket when you purchase 2 Chatime drinks, only while supplies last, one per customer only.
* Drinks redeemed with points or vouchers are excluded. No cash value. While quantities last. $1000 gift card prize of the winner's choice does not include Chatime and Bake Code gift cards. Contest open to legal residents of Ontario and British Columbia.
*Drinks redeemed with points or vouchers are excluded. No cash value. While quantities last. $1000 gift card prize of the winner's choice does not include Chatime and Bake Code gift cards. Contest open to legal residents of Ontario and British Columbia.